Your Privacy Is Our Responsibility

kriky is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use the kriky website, mobile platform, or any related services.

This policy applies to all users of the kriky platform — both registered members and unregistered visitors. By using our platform, you are giving your consent to the terms of this privacy policy. If you do not agree to this policy, please refrain from using our platform.

kriky reserves the right to change this privacy policy at any time. In the case of significant changes, we will post a notice on the platform or notify registered users by email. If you continue to use the platform after a policy change, you will be considered to have accepted the new policy.

kriky collects various types of information, which can be divided into two main categories:

2.1 Personally Identifiable Information

When you register on kriky or use our services, we may collect the following information:

• Full name and date of birth (for age verification — where applicable)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Residential address
• Payment-related information — bKash, Nagad, Rocket, or Upay account numbers
• Account username and password (stored in encrypted form)

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Operating system information
• Time and date of access to the platform
• Pages viewed and links clicked
• Session duration and activity logs
• Information collected through cookies and similar tracking technologies

kriky uses your information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Awarding bonuses and rewards
• Storing your gaming history and account balance
• Ensuring the technical functionality of the platform

3.2 Security and Fraud Prevention

• Keeping your account protected from unauthorized access
• Detecting and preventing suspicious activity
• Enforcing responsible gaming policies
• Meeting age verification obligations

3.3 Communication and Support

• Responding to your inquiries and complaints
• Sending important account notifications
• Keeping you informed about changes to the platform
• Providing support via live chat and email

3.4 Development and Analytics

• Improving the usability of the platform
• Assisting in the development of new services and features
• Analyzing user experience

kriky does not sell, rent, or commercially distribute your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

kriky works with trusted technology and service provider companies that carry out specific operations on our behalf — such as payment processing, cybersecurity, and server management. These partners operate under strict confidentiality agreements and may use your information only for specified purposes.

4.2 Legal Obligations

kriky may be required to disclose information under court orders, lawful requests from government authorities, or the requirements of applicable law. In such cases, we will disclose only what is legally required.

4.3 Fraud Prevention

Relevant information may be disclosed to prevent financial fraud, money laundering, or other illegal activity.

kriky uses industry-standard security technologies and practices to protect your information. Our key security measures are:

• SSL Encryption: All data transfers on our website and applications are secured through SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text — advanced cryptographic hashing methods are used.
• Restricted Access: Access to your information is limited to authorized kriky staff only and is determined on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security testing and assessments.
• Data Backup: Regular data backups are stored in a secure and encrypted manner.
• Firewall and Anti-Malware: Our server infrastructure is protected by multi-layered security systems.

While we are committed to ensuring the highest level of security, no method of data transfer over the internet is 100% secure. We therefore ask that you keep your login details secure and do not share them with others.

kriky uses cookies and similar technologies to ensure the functionality of our platform and to improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform — login sessions, security verification, and so on.
• Functional Cookies: Help remember your preferences — language settings, display preferences, and so on.
• Analytical Cookies: Collect aggregate information about platform usage that helps us improve our services.

6.2 Cookie Control

Your browser settings give you the option to disable or delete cookies. Please note, however, that disabling certain essential cookies may disrupt key functions of the platform.

kriky retains your personal information for as long as it is necessary or a legal obligation exists. The general principles are:

• Active account data: retained for as long as the account remains active.
• Transaction records: for the period required under financial regulations.
• After account closure: some information may be retained for a limited period for security and fraud prevention purposes.
• Legal obligations: for as long as applicable law requires.

Once the required period has ended, we will securely delete or anonymize your information.

kriky respects and supports the following rights you have regarding your information:

8.1 Right of Access

You may request a copy of the information kriky holds about you at any time.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings; for others, please contact the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted, although information required to meet legal obligations may be retained.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

8.5 Opt-Out from Marketing Communications

You may request to stop receiving promotional messages or offers at any time.

kriky is a responsible gaming platform. Our services are intended only for those aged 21 and above. We do not knowingly collect information from any minor.

If a minor has registered by mistake and this comes to our attention, or if you inform us about such a case, we will close that account and delete the collected information. To report this, contact [email protected].

kriky's operations are primarily Bangladesh-focused. However, some operations of our technology infrastructure and service providers may be conducted in other countries. In such cases, we ensure that:

• Your information is protected in accordance with international standards.
• Third-party partners comply with equivalent data protection policies.
• Appropriate contractual safeguards are in place for data transfers.

The kriky platform may occasionally reference third-party websites. These external sites have their own privacy policies, and kriky is not responsible for how your information is handled on those sites. We advise you to read the privacy policy of any third-party site before visiting it.

kriky may update this privacy policy from time to time. Changes may occur due to service improvements, the addition of new technologies, or legal changes.

In the case of significant changes, we will:

• Display a notice in a prominent location on the platform.
• Notify registered users by email.
• Update the "Last Updated" date in the policy.

We advise you to review this page regularly so that you remain aware of the latest policy.

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

When making any privacy-related request, please contact us from the email address registered to your account and clearly state the nature of your request. This will help us assist you quickly and accurately.