kriky FAQ — Answers to All Your Questions

No, the welcome bonus is available only once per account. It is a one-time benefit given on a new member's first deposit. Each player is required to have only one account at kriky, and if someone attempts to claim the bonus by opening multiple accounts, those accounts may be closed.

The wagering requirement for the welcome bonus is 10x — but the important point is that it is calculated only on the bonus amount, not on the original deposit. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, and once you place bets totalling ৳2,000 × 10 = ৳20,000, you can withdraw the bonus winnings.

The bonus has a set expiry period, and if the wagering is not completed within the specified time, the bonus and any winnings earned from it may be cancelled. After claiming the bonus, you can see the exact expiry period in your account. Start playing promptly so the period does not run out.

Slot games generally count in full toward the wagering requirement. Live casino and cricket betting may count partially. Check the bonus terms in your account or contact kriky's live support for the exact contribution rate of specific games — that is where you will find accurate and up-to-date information.

Yes, there is an option to cancel the bonus even after it has been accepted. However, cancelling the bonus will remove the bonus balance and any winnings earned from it — only the original deposit amount will remain in the account. To cancel a bonus, inform support via live chat and they will assist you right away.

kriky is for players aged 21 and above only. Age is verified when an account is opened, and keeping an account active for underage players is against the site's policy. If you believe someone you know is trying to play underage, please notify support.

Yes, kriky offers the option to set a deposit limit as part of responsible gaming. You can set a daily, weekly, or monthly deposit limit. Using this feature makes it easier to stay within your budget. Contact support or check your account settings to set a limit.

Some common warning signs — such as spending beyond your budget, repeatedly playing to recover lost money, neglecting family or work, or being unable to stop playing — may be indicators of a problem. If you notice these signs, take a break and consider seeking professional help.

If you feel that gaming is getting out of control, kriky's support team is ready to assist you. Professional counselling services are also recommended. Visit our responsible gaming page for more detailed information and resources.

During a cooling-off period, you can temporarily close your account for a set amount of time. With self-exclusion, access to the account is blocked for an extended period. Both options are available by requesting them from kriky's support team. Once you make the decision, contact support promptly.

VIP members enjoy weekly cashback, priority support, and exclusive offers. Cashback is credited directly to the account, so there is no need to claim it separately. Reaching higher tiers brings even more benefits and personalised account management.

kriky has 5 VIP tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; Diamond — up to 1.5% weekly cashback. The higher the tier, the more benefits you receive.

By playing regularly and increasing activity in your account, you can be promoted to a higher tier automatically. The more active you are, the faster the promotion. Each tier has specific activity criteria — ask support for exact details.

Weekly cashback is calculated at the end of each week and added directly to your account balance. It arrives as bonus credit and you can use it right away. Cashback is paid at the set rate on net losses — meaning cashback may not apply in a week where you have won.

Log in to your account, go to the deposit option, select bKash, and send money from your bKash app to the number shown. If the payment reference is entered correctly, the balance is added to your account quickly. The minimum deposit is ৳300. Contact support if you have any issues.

kriky currently accepts deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. These are the most popular and accessible payment methods in Bangladesh, so deposits can be made in moments from any smartphone. The minimum deposit is ৳300 for all methods.

kriky does not charge any additional fee on deposits. However, your mobile financial service provider (such as bKash or Nagad) may deduct a standard transaction fee when you send money — this is determined by their own fee structure. Consult your service provider for details on this.

Yes, the process is broadly the same. Select Nagad on the deposit page, send money from the Nagad app to the number shown, and enter the reference code correctly. The balance is usually added to your account within a few minutes. If there is a problem, let us know via live chat.

The minimum withdrawal amount is ৳1,000. kriky processes withdrawal requests and the money generally arrives in your bKash, Nagad, Rocket, or Upay within 1 hour. This is one of the fastest withdrawal processes in Bangladesh.

kriky uses industry-standard SSL encryption, which keeps your personal and financial information secure. If you see the 🔒 symbol in your browser's address bar, the connection is safe. Visit the privacy policy page for more details about our data protection policy.

Change your password immediately and inform kriky's support team via live chat or at [email protected]. If needed, support can temporarily secure your account. The sooner you report it, the lower the risk of harm.

Never. kriky and any legitimate organisation will never ask for your bKash PIN, Nagad PIN, OTP, or password. If someone asks for this information, it is an attempt at fraud. Keep this information completely private and notify support immediately if you are suspicious.

A strong password should contain at least 8–12 characters combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Using your date of birth, name, or simple words as a password is risky. Keep a separate password for each site and change them regularly.

Always make sure kriky.lat is spelled correctly in your browser's address bar. Fake sites have slightly different spellings (such as kriky1.lat or krikky.com). Check the SSL certificate (🔒) and type the address directly rather than clicking unfamiliar links. If in doubt, contact [email protected].